RAE Security National Accounts Program delivers a dedicated account team focused on providing exceptional security services and solutions for our National Customers. We are capable of managing any size of organization, across large geographical areas and with 100s to 1000s of facilities or stores. Our goal is to be our client’s single contact for all Security needs. Each National Accounts is provided a single point of contact who will manage all required services for Locks, Door Hardware, Masterkey and more. RAE Security offers all major brands of security products and utilizes our expertise in security to deliver a the right solution to our National Accounts
We partner with our clients to build a security plan that fits their growth plan and store building footprint. We offer project and on-site management for multi-store rollouts with a focus on delivery on-time. Our goal is to keep National Accounts store roll outs on time and on budget. Whether it is a rekey, cctv deployment or full access control integration, we provide the necessary management tools for our delivery to be on time and visible to the client with constant updates.
Growing National Accounts open new stores, our design-build process works with the client planning team to ensure our security solution meets all needs including Intrusion, Video, Access Control, Masterkey, Retail Fronts, Safe & Vaults, and more. We will manage unique store designs or kitted package roll outs. With New Roll Outs, RAE will store critical kit inventory, lowering the risk and impact of lead times.
RAE Security offers a national network of 1099 technicians that are available for day to day service, emergency service and planned maintenance programs. Our technician network is carefully selected from the highest qualified technicians and locksmiths.Our National Call Center manages the fleet of technicians to ensure we send the right technicians for the job every time.
- Technicians available on-demand in all 50 states
- Service vehicle inventory levels managed to target a high single trip percentage for calls
- Same day and next day delivery of parts from our multiple warehouse hubs throughout the nation
- Field dispatch is quickly managed through one number
- Rates are standardized to National Account Service Program
- On-site keying available for small rekeys, larger rekeys are overnight from Lockshop Warehouse
The RAE Security Customer Center is our National Account Partners management platform that integrates directly into our Enterprise Platform. The Customer Center allows for multi-site/store customers to perform order management, status updates, order service, view performance indicators and more. Each National Account has access to their instance within our Cloud Based propriety portal that is completely secure. Direct integration into the RAE Security ERP provides instant access to your account manager and RAE support team to expedite orders quickly.
- Full visibility into order management process for all of the clients stores or locations
- Hierarchy of access is customizable down to individual store locations, the client controls what their employees have visibility too and capabilities to order
- Specified Inventory available by store or region to guarantee that the correct items are ordered and the National Account security solution remains consistent in each location
- Status Updates on current and order history available
- Customer Center is an instance of RAE Security ERP that integrates and delivers information instantaneously
- Cloud Based Platform that is accessible from desktop, tablet and phone with now software install on clients asset